Effective date: 19 August 2026
Last updated: 19 August 2026
1. Introduction and Acceptance
These Terms of Use (Terms) govern your access to oz-experts.com (Platform, we, our or us) and the educational editing, proofreading and reviewing services offered through it (Services). The Services are provided by independent contractors Oz Editors or Editors. By using the Platform or purchasing Services, you agree to these Terms. If you do not agree, do not use the Platform or Services.
2. Definitions
In these Terms:
- Oz Editors or Editors means independent contractors engaged by us to provide Services;
- Platform means the website;
- Services means all educational support and related services, such as editing, proofreading and reviewing;
- user, client and you mean the customer; and
- we, our and us mean the operators of the Platform.
3. Services and Scope
We provide educational editing, proofreading and reviewing. Depending on the request, an Editor may identify errors, suggest improvements, add comments, or improve clarity, grammar, structure or presentation. Services vary according to the subject, requested support, availability and the description shown on the Platform.
Services are advisory. Users must assess and apply all feedback themselves and remain responsible for their decisions, assessments, accuracy and compliance with institutional rules. We do not guarantee that every error will be identified or corrected.
4. Eligibility and User Responsibilities
You must be at least 18 years old, or use the Platform with the consent and supervision of a parent or legal guardian. You must provide accurate, lawful and sufficiently detailed information, hold all necessary rights to content you submit, review the Services before relying on them, keep your contact and payment information current, and cooperate reasonably with our support team and the assigned Editor.
5. Acceptable Use and Educational Integrity
You must not use the Platform or Services to cheat, impersonate another person, misrepresent authorship or ability, breach institutional rules, infringe rights, violate any law, transmit harmful code, disrupt the Platform, gain unauthorised access, or harass Oz Editors, Editors or others. You must not submit content that is unlawful, defamatory, fraudulent, discriminatory or otherwise harmful. We may decline any request that appears inconsistent with responsible educational use.
6. Editors, Communications and Timeframes
Oz Editors are contractors of the Platform. We may select or change an Editor where reasonably necessary. Nothing in these Terms creates an employment, partnership or agency relationship between you and an Editor.
Communications may occur through the Platform, email or chat. You are responsible for monitoring the contact details you provide. Any stated timeframe is an estimate unless expressly agreed otherwise. Timing may depend on the request details, your responses, Editor availability and events beyond reasonable control. If no timeframe is agreed, Services will be supplied within a reasonable time as required by applicable law.
7. Pricing and Payment
Prices are stated in Australian dollars (AUD) and may vary by complexity, support level and timeframe. Payment may be required in full before Services begin. We may accept debit card, credit card, Apple Pay and Google Pay through third-party payment providers. Those providers may impose separate fees under their own terms. You authorise us and our payment providers to process the amount disclosed before purchase.
8. Cancellations, Refunds and Consumer Guarantees
To request a cancellation or refund, contact us using the details in section 13 and provide your name, payment reference, reasons and relevant evidence. Except where a legal remedy applies, requests are assessed individually. We may consider the stage of the Services, work already undertaken, the reason for the request, whether you supplied accurate request details and whether we could reasonably address the concern.
A discretionary refund may be refused where Services were supplied as described, a concern arises from inaccurate or incomplete information, you changed your mind after work began, or you breached these Terms. A verified duplicate payment will be refunded. Where reasonably practicable, please contact us before initiating a chargeback so we can try to resolve the issue; this does not limit any lawful chargeback right.
Nothing in these Terms excludes, restricts or modifies any non-excludable right, remedy or consumer guarantee under Schedule 2 of the Competition and Consumer Act 2010 (Cth), known as the Australian Consumer Law, or applicable state or territory legislation. Where those laws apply, you may be entitled to a remedy if Services are not provided with due care and skill, are not fit for an applicable disclosed purpose, or are not supplied within a reasonable time where no time is agreed.
9. Intellectual Property
We or our licensors own the Platform’s branding, text, graphics, software and resources. We grant you a limited, personal, non-exclusive, non-transferable and revocable licence to use them only to access the Platform and Services for lawful personal purposes. You must not copy, resell, redistribute, modify, scrape or commercially exploit them without prior written permission.
You retain ownership of the content you provide. You grant us and the relevant Editors a non-exclusive, worldwide, royalty-free licence to access, use, reproduce and adapt that content only as reasonably necessary to provide, administer and protect the Services and comply with law. This licence ends when no longer reasonably required for those purposes, subject to lawful retention obligations.
10. Disclaimers and Limitation of Liability
The Platform and Services are supplied on an “as available” basis. To the maximum extent permitted by law, we do not guarantee uninterrupted access, error-free operation, acceptance of any feedback, or any educational, professional, employment, financial or personal result. Information supplied through the Platform is general educational support and is not legal, financial, medical or other regulated professional advice.
To the maximum extent permitted by law, we and the Editors are not liable for indirect or consequential loss, loss caused by your failure to review or properly use feedback, or loss caused by inaccurate request details, third-party services or events beyond our reasonable control. Any lawful limitation or exclusion applies only to the extent permitted by law. Nothing excludes liability that cannot legally be excluded, including liability arising from applicable consumer guarantees, fraud, fraudulent misrepresentation, wilful misconduct, or death or personal injury where exclusion is unlawful.
11. Indemnity, Privacy and Third-Party Services
To the extent permitted by law, you indemnify us and the Editors against loss reasonably caused by your unlawful conduct, material breach of these Terms, infringement of another person’s rights or negligent misuse of the Platform or Services. This indemnity does not apply to loss caused by our or an Editor’s negligence, unlawful conduct or wilful misconduct.
Our handling of personal information is governed by our Privacy Policy and applicable privacy law. The Platform may use third-party services, including payment and communications providers. Their availability and separate terms or privacy practices are outside our control. Links to third-party sites do not imply endorsement.
12. Suspension, Changes, Disputes and General Terms
We may suspend or terminate access, refuse a request or cancel Services where you materially breach these Terms, misuse the Platform, fail to pay, create a security or legal risk, or where continuing is not reasonably possible. Where appropriate, we will give reasonable notice. Accrued rights and provisions intended to survive termination remain effective.
We are not responsible for delay or failure caused by events beyond our reasonable control. We may update these Terms by posting the revised version and changing the last-updated date. Changes apply prospectively unless law requires otherwise.
Before commencing proceedings, each party must make a good-faith attempt to resolve a dispute informally by written notice and reasonable discussion. This does not restrict urgent relief, complaints to a regulator or consumer protection body, lawful chargeback rights, or any non-excludable right or remedy.
These Terms are governed by and construed in accordance with the laws of Australia. If any provision is invalid or unenforceable, it will be severed or read down to the minimum extent necessary, and the remaining provisions will continue. These Terms, together with any service description, accepted quote and incorporated policy, form the entire agreement about the Platform and Services. If there is an inconsistency, any non-excludable law prevails.
13. Contact Information
Questions, complaints, cancellation requests and refund requests may be sent to:
Website: oz-experts.com
Email: [email protected]